One of the most intelligent mesh WiFi systems, Linksys Velop when combined with an Arris modem can do magic. But, it seems that you’ve already decided to connect both of these devices. What happened? Are you unable to connect the Linksys Velop primary node to the Arris modem because the former one is not recognizing the latter one? If yes, then you need to pay heed to the tricks jotted down in this post.
Try Reducing the Gap Between Node and Modem First
The most common reason why the parent node (router) is not recognizing the Arris modem is an excessive distance between these two devices. Remember that if you do not keep this distance optimal, the chances of the occurrence of Linksys router login problems increase. Therefore,
- You should try bringing your Velop node a little closer to the Arris modem. Keep them at a distance of not more than 8ft. If you keep it more, then both devices won’t communicate properly and the issue will remain as it is.
- While reducing the distance, ensure that the path between both devices does not have many hindrances. If it has, then you are suggested to keep devices close. However, placing them too close is also not recommended. If it happens, their signals will clash.
- In case you’ve also installed secondary nodes in your house, then they must be placed within the range of the primary one. Know that all Velop units are secondary nodes except the one that connects to the Arris modem directly.
Basic Solutions: Linksys Velop Not Recognizing Arris Modem
This section will focus on some basic solutions that you can opt for in case your Velop’s primary node is unable to detect the host gateway, here, the Arris modem. Refer to the information given below to learn the hacks:
1.Power Cycle the Velop Node
The first thing you need to do is give a fresh start to your Linksys Velop primary node. In other words, power cycle the node. It will fix technical glitches in addition to providing a performance boost to your Velop device. To power cycle the Velop node, you need to disconnect its power adapter from the power source. Waiting for 20 minutes is the next thing you need to do. Once done, reconnect the Velop’s power adapter to its respective power source and switch it on. Is your Linksys Velop recognizing the modem now?
If not, then you are suggested to:
- Either move to the next hack
- Or power cycle the router (primary node) once again by giving it a rest of 40 minutes
2.Check the Power Supply
Does a power cycle fail to bring you luck? Well, that might have happened because you have connected any of your networking devices (Velop Parent node and Arris mode) to a power source that is not capable of supplying stable electricity to the devices. In that case, check the power sockets corresponding to both devices. Just in case any socket is found damaged, follow these tips:
- Connect the respective networking device to a non-damaged power socket
- Repair the wall socket
- Use a UPS in case your area is a regular victim of network glitches
For your information, the points mentioned in the second solution can be implemented as per your choice. However, give a shot at those mentioned in the next section in case your Linksys Velop is still not recognizing the Arris modem.
Other Solutions: Linksys Velop Not Recognizing Arris Modem
The hacks mentioned in this section are the advanced ones and may require you to make some more effort. Therefore, be ready. Here are the techniques that can help you resolve the issue if those given in the above section fail.
1. Replace the Ethernet Cable
It has already been discussed that the primary or parent node (router) shares a direct connection with the modem. It means an Ethernet cable is serving this purpose. However, if the one employed by you is damaged, then forget about the Velop not recognizing the modem, you can even find yourself surrounded by Linksys Velop login problems. Thus, get the Ethernet cable replaced with a new one.
2. Change the Node’s Location
Perhaps the WiFi signals of your Velop parent node or the modem are getting diverted. It can happen if any of these devices are placed at a location where home appliances like microwave ovens, washing machines, televisions, Bluetooth speakers, baby monitors, etc. are placed. Apart from this, you can face this outcome if the Velop node is placed near a water-carrying object. To mend things, relocate the device that sits near any of these factors.
The Concluding Thought
Here, we are summing up our article that aimed to help you understand what is stopping your Linksys Velop from seeing the Arris modem. Now, we hope that you’ve successfully read the troubleshooting tips and will be able to resolve the issue easily. You can reset the node if the problem persists and make it work as a secondary node. However, the secondary node also needs to be reset and configured as the primary or parent node.